Shipping and Returns at OQ


The not so fine print

When buying online in the UK:

  • Free shipping and returns on all sunglasses and glasses orders
  • £3 shipping for all contact lens orders
  • We use DHL to ship your order
  • Your order will come with a pre-packaged return label for easy return.
  • 30 days no questions asked return policy - Choosing glasses ain’t easy, so that’s why if you don’t like them and you send them back within 30 days we won’t interrogate you, we’ll just give you your money back.

How long will they take?


  • For prescription glasses or sunglasses, we aim to have your order delivered within 7 - 10 working days. Prescription sunglasses and varifocals generally take 10 working days
  • For non-prescription products, delivery can take 3 - 5 working days, but is usually next working day.
  • For contact lenses, delivery will take 3 - 5 working days supplier stock
  • allowing. NB.Contact lenses are shipped from our contact lens suppliers, not from Ollie Quinn.
  • Please note: For orders with multiple glasses or sunglasses, we will wait to ship until all items are ready.
  • If you have any questions about order timelines or ETA’s please send us an email at info@olliequinn.com!

SHOW ME THE FRAMES!

When buying online in Europe:

  • Shipping is free, but we charge the taxes and duties upfront via DHL. A handy tax and duty calculator will tell you how much this is at checkout.
  • We use DHL to ship your order
  • Unfortunately we don’t provide return labels for international orders.
  • 30 days no questions asked return policy - Choosing glasses ain’t easy, so that’s why if you don’t like them and you send them back within 30 days we won’t interrogate you, we’ll just give you your money back. All you have to do is cover the return shipping.

How long will they take?


  • For prescription glasses or sunglasses, we aim to have your order delivered within 7 - 12 working days.
  • For non-prescription products, delivery will take 5 - 7 working days.
  • Please note: For orders with multiple glasses or sunglasses, we will wait to ship until all items are ready.
  • If you have any questions about order timelines or ETA’s please send us an email at info@olliequinn.com!

SHOW ME THE FRAMES!

When buying in-store:

  • Shipping anywhere in the UK is £10, and anywhere in Europe it’s £30
  • When the store ships your order, there is extra handling involved as it will not go through our online distribution centre. This incurs an extra cost of £10
  • 30 days exchange policy for sunglasses - From the date you purchased, you have 30 days to return your sunglasses for a different pair.
  • 30 days frame refund for prescription items. - When ordering in-store, we assume you were happy with the frames you chose. Because of this, and the fact that your lenses are made bespoke to your prescription, we can only refund the frame for £50

How long will they take?


  • Our lead time for prescription glasses or sunglasses ordered in-store is 7 - 10 working days. Less complex prescriptions take less time, and more complex prescriptions take more time (Prescription sunglasses and varifocals generally take the full 10 working days) - but we aim to deliver all orders within the 10 working days
  • If you ever need to find out about your order, the best way is to contact the store you ordered from.

FIND YOUR STORE

Are you in the US?

You’re on the wrong website! We have a website just for you.

PS: Shipping and returns are free there too.

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Are you in Canada?

You’re on the wrong website! We have a website just for you.

PS: Shipping and returns are free there too.

TAKE ME TO THE RIGHT WEBSITE