Privacy Policy

We at Ollie Quinn value your privacy, as such we would like to explain our privacy policy to you. It is important that you read and understand what follows, as it explains how Ollie Quinn will collect and use your personal information.

Privacy Statement

Who are we?

The data controller who is responsible for your personal data is Ollie Quinn UK Limited, 73 Cornhill, London, United Kingdom, EC3V 3QQ. 

If you have any questions or concerns regarding this policy or how we use your data please email us at info@olliequinn.com or write to us at 73 Cornhill, London, United Kingdom, EC3V 3QQ 

How Does Ollie Quinn Collect Personal Information?

We may collect your personal information through some of the following ways:

  • When you register or use olliequinn.co.uk ('Our Website')
  • When you are registered on our Ollie Quinn in-store customer relationship manager (CRM), WINK
  • When you contact Ollie Quinn by telephone or email
  • When you enter any prize draws or competitions run by Ollie Quinn
  • When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these)
  • When completing any forms for transactional, employment or other purposes

When you create an Ollie Quinn account the personal information we collect may include your:

  • Name
  • Delivery Address
  • Billing Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender

In addition to personal details such as your name, date of birth, address, email and telephone number, Ollie Quinn may also collect some of the following personal information about you:

  • Details of transactions you make from Ollie Quinn (whether in-store or via the website)
  • Details of your shopping preferences, such as which our boutiques you prefer to shop in
  • Details of your visits to the Website and the resources that you access
  • Details of when you contact Ollie Quinn by email, post or telephone. Please note that we may keep a record of that correspondence.
  • Any other information from which we can identify you (or which is available on public registers)

Special Category Data

Your optical prescription and eye exam records are classified according to data protection regulations as “Special Category Data” as well as any data related to your health. We process this data on the basis of explicit consent and you have the right to withdraw your consent to our use of this health data.

How Does Ollie Quinn Use Your Personal Information?

We treat all your personal information as private and confidential (although we reserve the right to disclose this information in certain circumstances, as set out below).

We will use and process your personal information in accordance with the Data Protection Act 1998 and the EU’s General Data Protection Regulation, as amended from time to time, as well as any other relevant data protection or privacy legislation.

The most common basis we use for processing your data are:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to (a) our use of Special Category Data to produce our products; and (b) sending third-party direct marketing communications to you via email or text message.

These are the purposes that we process your data for, as well as our lawful bases for processing that data.

  • Purpose: Process any orders that you make via the Website or in-store (please note that your details may need to be passed to a third party in order for them to supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfill any contractual obligations such as refunds, guarantees etc)
    • Legal Bases: Performance of a contract with you and necessary for our legitimate interests (to produce our products in accordance with your requirements and deliver them to you).
      • Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions)
        • Legal Bases: Performance of a contract with you and necessary for our legitimate interests (to produce our products in accordance with your requirements and deliver them to you and to recover debts due to us)
        • In respect of Special Category Data only, on the basis that you have given your explicit consent to our use of your data for this purpose.
      • Retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events, competitions and so on) offered by Ollie Quinn, as well as recommending those which we feel will be of particular interest to you.
        • Legal Basis: Necessary for our legitimate interests (to develop our products/services and grow our business).
      • Register you on the Website, or via our in-store services and where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address)
        • Legal Basis: Performance of a contract with you, and explicit consent.
      • Improve the content and appearance of the Website to ensure that content is presented in the most effective manner for you
        • Legal Basis: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
      • Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes)
        • Legal Bases: Performance of a contract with you and necessary for our legitimate interests.
      • Administer any prize draws or competitions run by Ollie Quinn. Please refer to the specific terms & conditions for each prize draw or competition
        • Legal Bases: Performance of a contract with you, and explicit consent.
      • Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer
        • Legal Basis: Necessary for our legitimate interests (to develop our products/services and grow our business)

      As mentioned above, we may also disclose your personal information to carefully-selected and monitored third parties such as Dotdigital, and Shopify who are engaged to help us run, manage and improve the quality of the products and services that Ollie Quinn offer, as well as for marketing and fraud and credit checking purposes. We require all the third parties that we interact with to treat your personal information as carefully and confidentially as we do.

      You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

      You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

      In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system.

      We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes.


      Marketing and Opting out: 


      We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

      For the avoidance of doubt health data is only used for the purposes of processing product orders. 

      You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you signed up to our mailing list or newsletter, entered a competition or registered for a promotion.

      We will get your express opt-in consent before we share your personal data with any third party. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

      Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration or other transactions. Payments using our Site are made through our secure payment solution providers to whom you will be providing credit/debit or other payment method information for payment processing.

      How Can I Unsubscribe?

      If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can unsubscribe:

      • You can click the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed
      • Alternatively, you can contact our customer services at info@olliequinn.com

      Please note that in relation to our in-store CRM system, you can ask a team member in any one of our stores to update your preferences (e.g. you can specify that you are happy for us to send you e-receipts, but that you would prefer not to be included on our marketing mailing list, or vice versa).

      The Website and digital communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Ollie Quinn does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

      Updating Your Personal Information

      You can update your personal information anytime by accessing your account on Ollie Quinn UK website.

      Security of Your Personal Information

      Ollie Quinn ensures that all information collected will be safely and securely stored.

      We protect your personal information by:

      • Restricting access to personal information
      • Maintaining technology products to prevent unauthorized computer access
      • Securely destroying your personal information when it's no longer needed for our record retention purposes

      Ollie Quinn uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

      Disclosure of Personal Information

      We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Ollie Quinn UK website.

      In exceptional circumstances Ollie Quinn may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

      If you believe that your privacy has been breached by Ollie Quinn please contact us at info@olliequinn.com and we will resolve the issue.


      Maintenance and Retention of Personal Data

      You have certain rights in relation to your personal data. Please contact us by email, should you wish to: 

      • Request access to your personal data - we can send you a copy of your personal data record with us. 
      • Request correction of your personal data
      • Request erasure/deletion of your personal data 
      • Object to processing of your personal data – where we are relying on a legitimate interest and you object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
      • Request restriction of processing your personal data 
      • Request transfer of your personal data – you may request that we transfer data to you or a third party.
      • Withdraw consent to our use of your personal data – where we are relying on consent. This will not affect the lawfulness of processing that we carried out before you withdraw consent. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of these rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

      We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex in which case we will let you know and keep you updated. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

      By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes. 

      We retain Special Category Data which we collect as a result of performing an eye-test instore for 10 years based on advice from the College of Optometrists. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

      Collection of Computer Data

      When you visit Ollie Quinn, our company servers will, with your consent, record information that your browser sends whenever you visit a website. This data may include:

      • Your computer's IP address
      • Browser type
      • Browsing cookies (including but not limited to _utma, _utmz) 
      • Webpage you were visiting before you came to our site
      • The pages within Ollie Quinn you visit
      • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

      This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

      Changes to the Privacy Policy

      Ollie Quinn reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

      For any questions regarding this policy, please contact us at info@olliequinn.com

      This privacy policy was last updated on 17/01/2020